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CX and Data 
Intelligence

The Comunikime is pure performance.

A Comunikime

We take your business to higher levels

Expertise, technology, and innovation that will change your company's inbound and outbound customer care actions, working on-premise or in the cloud.

Systems integration

We propose strategies and solutions that adapt to ecosystems.

Interactions
Analytics

Analyze operator-customer interactions and promote insights.

WFM - Work Force Management

Efficient planning to optimize the workforce.

Performance Consulting

We study our client's entire journey to promote digital transformation in their service area.

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Efficiency in actions. Unprecedented results.

Comunikime is a company founded, managed and made up of technology lovers and people. That's why since 2012 it has been really innovating to offer really efficient solutions that promote incredible experiences in the relationship between companies and their customers, optimizing results.

We are proud of our numbers

10

Years of experience

+20

Customers

5

Largest billing offices

4

Largest Contact Center Customers

With integrated and customized solutions, Comunikime is prepared to meet you vertically, when it comes to customer service.

Are you ready to speed up your business?

Pontos de conexão

Our Solutions 
innovate your journey  

Soluções
Sala de servidores
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OMNIA

This omnichannel orchestration tool performs information management and treatment on a single, effective platform.

WhatsApp – Telegram – Instagram DM – Facebook Menssenger – E-mail – Web Chat – SMS – Bot

All at the same time in the same place!

The conversion becomes much more effective, because your client is served on the channel you prefer and best suits you at the moment.

Programador
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ALVARIA 

Today Comunikime has the best for customer experience and team engagement, whether for inbound or outbound actions. And this can all happen on-premise or cloud.

 

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UNIKI

A powerful gear, with several tools capable of integrating all data and information, as well as controlling operational processes to ensure fluidity and results in operations.

Data processing - Management - Operation - Negotiation - Messaging - Financial - Back Office - Automation and Integration.

Mesa de trabalho
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VIRTUAL AGENTS

Our virtual agents give the possibility of self-service to your client, in voice and text, so that most subjects can be dealt with without the intervention of a human agent. This ensures faster customer service and a decrease in the operation service queue.

Colegas de trabalho
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SUCCESS KPI

It combines technology, innovation and system design. All user-centric and contact center expertise. A unique and powerful interaction analytics platform capable of performing speech and text conversation analysis, sentiment analysis, quality monitoring with automated actions in one place.

Our
Partners

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